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organisational
surveys
KRG's
high performance organisation climate survey
Survey
Design
Surveys can be designed and tailored to meet the needs of individual
clients.
Length of survey, focus, representation of results,
and administration via
electronic or paper and pencil means,
can be designed as required.
The
success of any improvement process endeavour will be determined
by the perceptions and actions of the people of the organisation.
That is, by the alignment between the culture and the vision,
mission and business strategies. The ongoing measurement of the
organisation's culture is therefore critical to this alignment.
Leaders need to constantly take "temperature" readings
within the organisation
and trend this on an ongoing basis. Unless
leaders have their fingers on the pulse
of the attitudes of employees
to particular factors and work with them to overcome perceived
obstacles to performance, significant change is unlikely to result.
Organisational Reviews, Employee Surveys, Climate Studies are being increasingly
used by first rate, leading edge, organisations to help drive the continuous
improvement/change process. This involves measuring employee attitudes and
perceptions against certain factors deemed essential for becoming a High Performance
Organisation today. Analysing and feeding the results of such surveys back
to the people who contributed to the survey is essential to this process. Leaders
then work with work teams and the survey results to put action steps in place
on a mutual basis to remove certain obstacles and barriers to continuous improvement.
The
major components of 'The High Performance Organisation Climate
Survey' which form the basis of this approach are:
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Strong
Leadership & Organisational Direction |
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High
Focus on the Customer |
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Effective
Management of Change |
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Quality
Processes & Systems |
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Optimal
Information Systems & Communication |
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Effective
Management Practices |
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Aligned
Human Resources |
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High
Productivity & Organisation Performance |
The
survey is based on all employees contributing to the survey (not
a sample) with 55 questions being used (45 core questions and
ten 'in-house' questions). Results are compared with those of
high performance organisations and workplaces.
Organisations using the Climate Survey include:
Private
Sector |
Public/Not
For Profit Sector |
Uncle
Toby's Wahgunyah (Vic) x3
Uncle
Toby's R&D (Rutherglen, Vic)
Mobil
Yarraville Lubes (Vic)
Sunstate
Airlines (Qld)
Mobil
Colmslie (Qld)
Royal & Sun
Alliance Ins (Singapore) x2
Uncle
Toby's Smithfield (NSW) x4
Unidrive
- BTR (Vic)
Lockwood
Royal & Sun
Alliance Australia x2
Cara
Operations (Toronto)
Integral
Energy
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Para
Quad Victoria x3
Dept
for Correctional Services
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