organisational surveys

KRG's high performance organisation climate survey

Survey Design
Surveys can be designed and tailored to meet the needs of individual clients.
Length of survey, focus, representation of results, and administration via
electronic or paper and pencil means, can be designed as required.

The success of any improvement process endeavour will be determined by the perceptions and actions of the people of the organisation. That is, by the alignment between the culture and the vision, mission and business strategies. The ongoing measurement of the organisation's culture is therefore critical to this alignment. Leaders need to constantly take "temperature" readings within the organisation
and trend this on an ongoing basis. Unless leaders have their fingers on the pulse
of the attitudes of employees to particular factors and work with them to overcome perceived obstacles to performance, significant change is unlikely to result.

Organisational Reviews, Employee Surveys, Climate Studies are being increasingly used by first rate, leading edge, organisations to help drive the continuous improvement/change process. This involves measuring employee attitudes and perceptions against certain factors deemed essential for becoming a High Performance Organisation today. Analysing and feeding the results of such surveys back to the people who contributed to the survey is essential to this process. Leaders then work with work teams and the survey results to put action steps in place on a mutual basis to remove certain obstacles and barriers to continuous improvement.

The major components of 'The High Performance Organisation Climate Survey' which form the basis of this approach are:

  Strong Leadership & Organisational Direction 
  High Focus on the Customer 
  Effective Management of Change
  Quality Processes & Systems 
  Optimal Information Systems & Communication 
  Effective Management Practices
  Aligned Human Resources
  High Productivity & Organisation Performance

The survey is based on all employees contributing to the survey (not a sample) with 55 questions being used (45 core questions and ten 'in-house' questions). Results are compared with those of high performance organisations and workplaces.

Organisations using the Climate Survey include:

Private Sector
Public/Not For Profit Sector

Uncle Toby's Wahgunyah (Vic) x3
Uncle Toby's R&D (Rutherglen, Vic)
Mobil Yarraville Lubes (Vic)
Sunstate Airlines (Qld)
Mobil Colmslie (Qld)
Royal & Sun Alliance Ins (Singapore) x2
Uncle Toby's Smithfield (NSW) x4
Unidrive - BTR (Vic)
Lockwood
Royal & Sun Alliance Australia x2
Cara Operations (Toronto)
Integral Energy

Para Quad Victoria x3
Dept for Correctional Services

 

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