creating the high performance workplace
video summaries

Video 1: Strategies for Change

Using real examples from Mobil and Centrelink this video sets out the fundamentals needed to move to high performance - benchmarking, developing a framework for change, identifying and strengthening partnerships with stakeholders and creating a learning environment (14 mins)

Video 2: Successful Leadership

Effective leadership is an essential factor in achieving high performance. This video identifies six key competencies. Interviews with CEO's, middle managers and team leaders reveal what makes an effective leader. Explore how you can become a successful leader (14 mins)

Video 3: Putting Customers First

Mobil and Centrelink have set out to provide outstanding quality service. Key strategies for achieving superior customer service include identifying customers, getting feedback, developing service enthusiasm, and streamlining service processes and procedures to provide personalised service and ensure customer satisfaction. (12 mins)

Video 4: Success Factors for Teams

Mobil and Centrelink recognised the value of teams in achieving high performance and put time and resources into making sure teams were successful. This video outlines six key factors to increase commitment, accountability and overall performance of teams. (12 mins)

Video 5: The Balanced Scorecard

This video shows how Mobil and Centrelink are using the Balanced Scorecard to measure performance against strategic goals. The Balanced Scorecard uses both financial and non-financial Key Performance Indicators, which management and staff establish for the whole organisation as well as for each team ( 13 mins)

Video 6: Rewarding Performance

Mobil and Centrelink know that to continually improve their overall performance they need to recognise the individual, team and organisational achievements. This video sets out steps for achieving high performance by establishing a system of ongoing recognition and reward (13 mins)